Field service workers stay safe and efficient with ExpandIT’s mobile app – Enterprise Resource Planning (ERP) Software Blog – News Couple
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Field service workers stay safe and efficient with ExpandIT’s mobile app – Enterprise Resource Planning (ERP) Software Blog


Essential service providers have continued their important work throughout the COVID-19 pandemic, but this has not been without challenges.

For example, communication has always been useful to field workers. How has the pandemic affected this vital aspect of their work? And how have two companies benefited from ExpandIT’s scaling solution during this time?

The importance of communication

95% of a field worker’s time is spent outside the office. To maintain efficiency, constant communication with dispatchers is vital. Field workers need the following real-time updates:

  • When and where to provide services
  • What services are required and what tools should be provided?
  • Information about last minute schedules or job changes
  • Current COVID-19 status and regulations

Without a reliable connection, time and money can be wasted quickly. This escalates during a pandemic, when access to reliable information can directly impact the health and safety of field workers.

Broadcast messages keep workers safe

One of the primary providers has had connectivity issues due to the pandemic. They were tasked with distributing health and compliance information to field workers, but they were facing some major problems:

  1. For safety reasons, workers cannot come to the office every day, so remote communication was required
  2. Like many service providers, they made extensive use of contracted field workers, and many did not have access to company email and resources.
  3. Even if everyone could receive the emails, this was unreliable since there was no way to ensure that workers actually received and read the information

To solve this challenge, the company has taken advantage of the broadcast messaging feature of the ExpandIT solution. This feature allowed instant communication throughout the company. Benefits of broadcast messages include:

  • Messages can be received by anyone with the ExpandIT mobile app, including all field workers and contractors.
  • The broadcast message was sent first thing in the morning before they began their installation or service tasks, ensuring that they received and read important information related to COVID-19.
  • The platform allows for messages to be formed quickly, so if circumstances suddenly change, the message can reach everyone in real time.
  • Because ExpandIt is integrated with Microsoft Dynamics 365 Business Central, messages may be specific to departments or service teams, depending on the severity of the COVID-19 situation or state jurisdiction requirements.

By leveraging the ExpandIT solution to fit the needs of the company and keep reliable communications a priority, their field workers were able to stay safe and continue to provide services efficiently during this global health crisis.

ExpandIT simplifies reporting

Another example is a service provider who wanted to track their employees’ potential exposure to COVID-19 without the need for physical meetings, time-consuming emails, or phone correspondence.

The solution? The team at ExpandIt worked to take advantage of the reporting capability via the ExpandIT mobile app. This new reporting capability has resulted in the following benefits:

  • Field workers can answer a questionnaire regarding exposure to COVID-19 and confirm additional data related to workplace safety on the mobile application.
  • If the end customer inquires about potential exposure, the company will have supporting documentation on the application for each job.
  • Daily reports were given to the management team who identified any potential problems based on the worker’s questionnaire.
  • The ExpandIT onsite report was 100% configurable by the end customer, and required no support, configuration or development from ExpandIT.

Adapting the ExpandIT mobile app to allow for specialized reporting means they can now perform contact tracing for each job without adding additional in-person meetings or lengthy home operations.

Is ExpandIT Right for You?

The examples above demonstrate the value of the ExpandIT mobile app in providing real-time communication with field workers and adapting reporting capabilities to suit the needs of the company. But ExpandIT does much more than that.

ExpandIT helps businesses across the country with the following key benefits:

  1. digital record keeping Get rid of the pen and paper. Digitally keep all service calls, employee records, contracts, and more.
  2. Real-time communication Update your employees and customers quickly, whether it’s one member at a time or all at once.
  3. seamless Fusion- Integration with your existing ERP system means your workers will stay up to date, your records will be up to date, and everyone can always be on the same page.

Join the many companies that are benefiting from the ExpandIT solution. There is no need to face the challenges of the pandemic alone. At Expand IT, we are eager to help service providers weather whatever storms come their way.

Learn more about how ExpandIT can help keep you safe and effective during this time of crisis by asking Free demo Today.

Written by John MacDonald, Expand IT, www.expandit.com



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