82% of workers say AI can support career growth better than humans – News Couple
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82% of workers say AI can support career growth better than humans


For workers reconsidering their jobs amid the pandemic’s major resignations, there’s a new trusted source of career advice: artificial intelligence.

Despite intense pressure on economists to determine this, the occupational crisis at the population level has played a role in the current labor shortage, and this is reflected in a new survey of workers from Oracle. It found that 93% of individuals say they have taken the last year to think about what is important; And 88% think about what success means to them.

“That definition has changed for many of them,” said Yvette Cameron, Senior Vice President, Oracle Cloud Human Capital Management.

Furthermore, Oracle found that 75% of workers say they feel stuck personally and professionally and there is an increased reliance on technology to make career decisions.

The majority (85%) of people who took part in an Oracle survey said they want technology to help define their future — to identify the skills they need, ways to learn those new skills, and the next steps forward in their career. More specifically, the Oracle study found that 82% of employees believe that AI can support their careers better than humans.

The Oracle AI at Work survey was conducted among 14,600 C-level executives, HR leaders, managers, and full-time employees from 13 countries, including the United States, over the summer.

Employees demand greater flexibility and control over the work-life balance, and workers are motivated to acquire new skills to succeed in jobs. But in turbulent times, employees report that they often don’t know where to turn to learn those new skills. “And what do you do when you don’t understand the future,” Cameron said. “You are turning to technology.”

She noted technology’s ability to detect skill gaps, identify skills to be developed and deliver learning, and the ability to automatically connect people with professional ambassadors as applications that help individuals and organizations make decisions that improve career paths and employee retention.

“People are really trying to find what they are good at, or what they want to spend their time doing,” said Andrew Challenger, senior vice president at recruitment firm Challenger, Gray & Christmas. “Especially in the era we live in.”

Over the past decade, the technology of artificial intelligence has developed significantly, and so has the evolution of its use in human resources. Technology vendors, including Oracle and IBM, have software products that make AI an essential technology for human resources, and they also use it in their workforces.

“We see this across our services segment, and it’s something very important for our employees,” said Anshul Sheopuri, Vice President and Chief Technology Officer, Data and Artificial Intelligence for IBM HR.

IBM claims to have developed artificial intelligence that can predict with a high degree of accuracy whether a worker is likely to quit.

Experts say that as business transformation takes off through digitization, the conversation has extended to technology and employees, and ease of access to everything from the palm of the hand to personal life has translated into the world of work. “We see it in the way we park a taxi or watch a movie,” Shioburi said. “They are looking for the same level of ease when they grow their skills.”

The increasing use of artificial intelligence in the workplace is a phenomenon that Oracle has studied in previous annual surveys. It has gained new importance as employers face a tough recruitment market and difficulty in retaining workers. AI provides employees with an opportunity to grow skill sets and efficiently apply those skills to the work at hand. Within IBM, the company uses artificial intelligence software to direct its employees to the projects most relevant to them, and to connect them with other business opportunities within the company.

Live chat bots are one example of artificial intelligence that can provide workers with unbiased views and recommendations, said Dan Schawbel, managing partner of Workplace Intelligence, an Oracle survey partner. It also allows employees to get answers whenever they want to. “If you pick up your phone at three or four in the morning and you have a chatbot that can answer your questions, that helps,” Schaubel said.

“There are so many options, but it’s hard to know what to do and when,” he said. “And I think that’s why people turn to it [AI] on humans, when it comes to thinking about their career path and next steps.”

This does not mean that qualitative data from people including mentors and peers is no longer valuable. But technology combined with other inputs will help employees make more informed decisions,” no matter where [they] They are in their careers,” Schwabel added.

Almost all IBM employees (98%) access the company’s AI learning platform every three months in an effort by the company to increase adoption with the goal of acquiring greater skills. Choburi said AI directs employees to recommended learning services relevant to their jobs and connects them with other experts in the same place.

“The question becomes much more important, not only to the company in terms of the way we view our skills, but also from the employee’s perspective,” Shioburi said.

AI also supports employees at the managerial level. By feeding data collected from lower-level workers to managers in a consumable way, Shioburi said it helps business leaders “make more informed decisions about what to invest in, in order to support business plans.”

The adoption of artificial intelligence and the collection of user data has sparked controversy. But the role of AI appears set to continue to grow as workers search for new ways to advance their careers.

“It’s about thinking about how we can use technology to determine what is the next opportunity [employees], and not just to identify it, but to indicate the right training courses and skills they will need to make that transition,” said Schaeuble.



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