Increase customer lifetime value with effective QBRs
I offer my new MSP Mastered® certification program for free in 2021!
My 19th webinar in the series begins Thursday October 14 @9AM PT
Increase customer lifetime value with effective QBRsThe importance of conducting regular business reviews to enhance the value of the services you provide to your customers and help turn them into strategic technology business owners with active IT budgets and technology roadmaps cannot be understated.
During this advanced business growth session, I’ll reveal how to prepare for and conduct effective quarterly business reviews (QBRs) that can help your customers increase their efficiency and productivity, mitigate business pain and risk, and maintain a competitive advantage in their markets through technology – all while maintaining your sales and pipelines. The project is full on a quarterly basis.
Session participants receive the following MSP Mastered® tool: QBR Strategic Agenda Model.
About the MSP Mastered® Certification Series
The MSP Mastered® Certification Series includes 4 levels with 6 online classes of live thought leadership plus questions and answers, along with an exam; and tools, templates, and resources to implement the covered strategies, presented twice per month throughout 2021.
First is Level One: Operational Basics (available upon request)
January 21st: Understand your finances
January 28: Determine the true cost of providing the service and the profits
February 11: Recruitment, hiring and designing high-performance compensation plans
February 25: Pricing and bundling for profit
March 11th: Develop key and effective service agreements
March 25: Optimize and integrate your business platforms
The second is Level Two: Service Essentials (available upon request)
April 8: Project management best practices to eliminate scope creep and leak
April 22: Service dispatch process for SLA success and maximum technology usage
May 13: Service Desk Incident Escalation and Lifecycle Management. to decide
May 27: Service desk reporting and KPI analysis
Jun 10th: Service Desk Management for Continuous Improvement
June 24: The rise of the new client in numbers
The third is the third level: sales mastery (available upon request)July 15th: Marketing and Lead Generation
July 29: Prospecting for sales and scheduling
August 12: Sales Qualification
August 26: Sales proposal development
September 16th: Sales Presentation Delivery
September 30th: Bypassing Objections and Ending the Sale
The fourth is the fourth level: improve business growth
Oct 14: Increase customer lifetime value with effective QBRs
Oct 28: Advanced Prospecting Using Live Events
November 10th: Advanced Overselling and Cross-selling Techniques
November 18: Selling in middle and corporate markets
December 2nd: Strategies to Accelerate Growth via Acquisition
Dec 16: Exit Strategies – Sell High
I encourage you and your staff to enroll in the free MSP Mastered® Certification Program now, and I look forward to seeing you online!
** FEATURED OFFER ** THIS IS GONE! – Scott
Great job, thanks for the great info! Too much to digest – would like
Thank you very much for this valuable information to you. Waiting for the next lesson – Nick
Yoho! Don’t get bored after an hour – it’s a huge zoom day! – Vasily
a great offer! Thank you so much! – Nate
Excellent show, thank you! – Chris
Wonderful! Thank you guys so much for this great and informative session! – the above
