You’ve heard a lot about digital transformation – the process of automating many of your manual processes. But you want to know what that means specifically for your organization. If you’re a reseller, digital transformation, starting with moving to the cloud, can help take your business to the next level and give you a competitive advantage.
With digital transformation, you can:
- standardize your business platform,
- business process automation,
- improving field service operations,
- Provide seamless customer service,
- real-time data visualization,
- Leveraging AI (Artificial Intelligence) and BI (Business Intelligence),
- And much more.
And it all starts with your ERP (Enterprise Resource Planning) solution.
Why Microsoft Dynamics for a unified cloud business platform?
The unified cloud platform allows you to integrate and optimize your entire business. Microsoft Dynamics 365 Finance and Supply Chain Management for Distributors has a modular design that you can easily customize to meet the unique requirements of a busy distribution business. Dynamics 365F & SCM’s flexibility ensures that your technology will expand and adapt as your business grows.
Consolidating all of your technologies under one umbrella enables you to move your business forward in a way that is not possible using only manual processes and disparate systems.
With all your data and functionality in one connected system, you can:
- Optimize all business processes and workflows
- Enjoy real-time visibility and tracking throughout your supply chain process
- Eliminate bottlenecks and information silos caused by uncoordinated settings
- Integrate all your data into a central system to make better decisions
- Improve your customers’ experiences to improve customer satisfaction and loyalty
- Enhance your company’s performance, value, and success.
Microsoft Dynamics 365F & SCM has advanced financial and supply chain management capabilities, but it offers a lot more. Expand your capabilities by:
Field Service Optimization
It allows you to be more proactive. Tools include real-time statistics, remote monitoring, analysis, and preventive maintenance. Your teams will be able to align the most appropriate resources for each work order based on skills, availability, location, priority, etc. You can automate the entire work order process to make sure nothing falls through the loopholes.
improve sales
Provides embedded analytics, business intelligence (BI), and predictive insights all in one place. Determine what your customers need and want by identifying trends and processing feedback. Increase sales through collaboration between management, sales and marketing. Close more deals and boost your bottom line by making good use of your business intelligence tools.
Improve customer experience
It gives you the tools to take your customer service to the next level. Customer satisfaction is vital to your continued success. Now you can optimize, centralize, and personalize every contact you have with your customers. Manage all your service channels – online, email, phone, SMS, in person – in one place so you always have a complete, real-time view of each customer and you can give them just what they need.
improve insights
part of It allows you to synchronize data from internal and external data sources to create interactive reports and dashboards. This single tool is revolutionary for distributors. You will have a complete picture of your business on your custom dashboard. Immediately dive into the essential details. Empower your team to make confident, data-driven decisions.
Automate processes across departments
It is another feature of Microsoft’s power platform. Use it to connect and simplify everything from everyday tasks to complex multi-step processes. Your team will work more efficiently with this tool that provides unlimited opportunities to improve your operations.
Do you want a success story in the real world?
Want to learn how the unified Microsoft Dynamics 365 platform helped one company achieve insights, efficiency, and success? Read the case study of challenges, solutions and benefits.
Explore the Dynamics 365 solution for distributors
Whether you’re taking your first steps toward digital transformation or have already decided to move forward with it, our team at Western Computer is here to help. We have the knowledge and experience with over 30 years of experience in distribution, over 1,100 applications, and over 200 successful cloud applications. Rely on us for honest and objective guidance. , and let’s talk about what a Dynamics 365 cloud solution can do for your distribution business.
by western computer,
